Refund Policy

At DocuAssist, we are committed to providing high-quality document management and administrative services. Because our services involve time, expertise, and customized work, the following refund policy applies.

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1. Service-Based Work

Once work on a project has begun, refunds may not be available for services already completed or time already spent on the project.

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2. Deposits

Where a deposit is required to secure a booking or begin work, the deposit may be non-refundable, as it secures time and resources allocated to your project.

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3. Cancellation

If a client cancels a service before work has started, a refund may be considered, less any administrative costs that may have been incurred.

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4. Client Satisfaction

DocuAssist strives to ensure clients are satisfied with the services provided. If you are unhappy with any aspect of our work, please contact us within 7 days of receiving the completed service, and we will make reasonable efforts to address the issue.

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5. Scope Changes

If the scope of work changes during a project, additional fees may apply. Any changes will be discussed and agreed upon before additional work is carried out.

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6. Processing of Refunds

Any approved refunds will be processed using the original payment method where possible and may take several business days to reflect depending on the payment provider.

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7. Contact Us

If you have questions regarding this Refund Policy, please contact us directly.

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